UX Architect/Service Designer
A quick learner inspired by a variety of disciplines and past experiences
I am a strategic, scrupulous, and compassionate designer with experience in multiple methods of research. I use my experience in law, sound design, customer service, and brewing industries​ to design with ​empathy,​ ​plan​ ​skillfully,​ ​research effectively, and communicate efficiently. Through my love for logic puzzles and my legal training I developed my strategic thinking skills. My appreciation for, and education in, the arts nurtured an eye and ear for aesthetics and design.
My Projects
SCADpro x Deloitte
Sponsored Project
Reimagining a client’s mobile app to refresh the enrollment and arrival experiences for international travelers.
Fantowns
A Service Design Project
Enhancing the NFL off-season fan experience with a focus on out-of-market fans.
Transitioning into Assisted Living
Analysis of a Complex Service System
Introducing a concierge service and a community day event to help the elderly and their caregivers ease the transition into an assisted living facility.
HobbySpot
Creating a New Social Networking Service
Identifying opportunities in a marketplace and developing an innovative, feasible, social network offering filling a unique user/stakeholder need.
Identity Guard
Service Design
Development of an intelligent virtual assistant to support customers and promote proactive identity protection.
BLTN (by Multitude Insights)
Web-Based App Redesign
Improving a collaborative, information-sharing, web-based application to increase user interaction and improve overall usability.