My Projects
SCADpro x Deloitte
Sponsored Project
Reimagining a client’s mobile app to refresh the enrollment and arrival experiences for international travelers.
Fantowns
A Service Design Project
Enhancing the NFL off-season fan experience with a focus on out-of-market fans.
Transitioning into Assisted Living
Analysis of a Complex Service System
Introducing a concierge service and a community day event to help the elderly and their caregivers ease the transition into an assisted living facility.
HobbySpot
Creating a New Social Networking Service
Identifying opportunities in a marketplace and developing an innovative, feasible, social network offering filling a unique user/stakeholder need.
Identity Guard
Service Design
Development of an intelligent virtual assistant to support customers and promote proactive identity protection.
BLTN (by Multitude Insights)
Web-Based App Redesign
Improving a collaborative, information-sharing, web-based application to increase user interaction and improve overall usability.